PAIA Manual
This manual is published under Section 51 of the Promotion of Access to Information Act (PAIA), 2 of 2000, as amended. It explains what records Cryptex IT Solutions holds and how you can request access to them.
01Introduction
This manual is prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA), as amended. Its purpose is to inform the public of the records held by Cryptex IT Solutions and to explain how a person may request access to those records.
02Company Information
Company name: Cryptex IT Solutions (Pty) Ltd
Registration number: 2026/218176/07
Location: Pretoria, Gauteng, South Africa
Contact email: info@cryptexsolutions.co.za
03Information Officer
Information Officer: Renier Vermaak, Director
Email: renier@cryptexsolutions.co.za
Telephone: available on request.
04Deputy Information Officer
No Deputy Information Officer has been appointed at this time.
05Records Available Without a Formal Request
The following information is available without a formal PAIA request: the content published on our website, and any other information we make publicly available.
06Records Available on Request
The categories of records listed below are available on request, subject to the grounds for refusal set out in this manual. Records containing the confidential information of third parties may be withheld on the standard grounds permitted by PAIA.
07Categories of Records Held
- Client personal information (names, contact details, email addresses)
- Client company information
- Financial records (invoices, bank statements, payment records)
- Contractor records
- Correspondence records (emails, written communications)
- Contracts and service agreements
- Supplier and vendor records
08How to Submit a Request
Requests for access to records must be made in writing to legal@cryptexsolutions.co.za. Your request should include your full name and contact details, a description of the record you are requesting, and the form of access you require.
09Request Fees
A request fee of R140, as prescribed by the PAIA Regulations, is payable. Additional fees may apply for the reproduction of records and will be communicated to you before the records are prepared.
10Processing Time
Cryptex IT Solutions will respond to a valid request within 30 days of receiving it. This period may be extended in the circumstances permitted by PAIA, in which case we will notify you.
11Grounds for Refusal
Access to records may be refused on the standard grounds permitted by PAIA, including the protection of the privacy of third parties, the protection of confidential commercial information, and records protected by legal privilege.
12POPIA Compliance
Cryptex IT Solutions is registered with the Information Regulator of South Africa. Data subjects may lodge complaints with the Information Regulator at inforegulator.org.za.
13Availability of this Manual
This manual is available on our website at cryptexsolutions.co.za/popia and on request via legal@cryptexsolutions.co.za.
14Date of Manual
Version 1.0, dated 22 July 2026.