Terms & Conditions

4.1 Permitted Use

You may use this Website solely for lawful purposes and in accordance with these Terms. The Website is intended to provide information about Cryptex and its Services and to allow prospective clients to make contact with us.

4.2 Prohibited Use

You agree that you will not:

• Use the Website in any way that violates any applicable South African or international law or regulation
• Use the Website to transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Website or its related systems
• Use any automated tools, bots, scrapers, or similar technology to access or collect data from the Website without our prior written consent
• Transmit any harmful, offensive, defamatory, or otherwise objectionable material through the Website
• Interfere with or disrupt the integrity or performance of the Website
• Attempt to decipher, decompile, or reverse engineer any software underlying the Website
• Impersonate any person or entity or misrepresent your affiliation with any person or entity

4.3 Contacting Us

If you wish to make an enquiry about our Services, you may contact us directly using the email address provided on the Contact page. When contacting us, you warrant that all information you provide is accurate, complete, and not misleading, and that you are making contact for a genuine business purpose.

5.1 Ownership

All Content on this Website, including but not limited to text, graphics, logos, images, icons, code, and the overall design and layout, is the exclusive property of Cryptex IT Solutions (Pty) Ltd and is protected under South African copyright law, the Copyright Act No. 98 of 1978, and all applicable intellectual property legislation.

5.2 Restrictions

You may not, without our prior written consent:

• Copy, reproduce, republish, upload, post, transmit, or distribute any Content from this Website
• Modify, adapt, translate, or create derivative works based on any Content
• Use any Content for any commercial purpose whatsoever
• Remove or alter any copyright, trademark, or other proprietary notices on the Website
• Frame or mirror any part of the Website on any other website or platform

5.3 Limited Permission

You are permitted to view and print a single copy of any page on this Website solely for your own personal, non-commercial reference, provided that you do not modify the content and you retain all copyright and proprietary notices.

5.4 Unsplash Images

Certain images on this Website have been sourced from Unsplash and are subject to the Unsplash License. These images are credited to their respective photographers where required. Cryptex does not claim ownership of these images.

5.5 Logo and Branding

The Cryptex IT Solutions name, logo, and all related branding are the exclusive property of Cryptex IT Solutions (Pty) Ltd. Nothing on this Website grants any licence or right to use our name, logo, or branding in any manner.

6.1 Website Provided As Is

This Website and all its Content are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, to the fullest extent permitted by South African law.

6.2 No Warranty of Accuracy

While we endeavour to ensure that the information on this Website is accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of any information on the Website.

6.3 No Warranty of Availability

We do not warrant that the Website will be available at all times, uninterrupted, error-free, or free of viruses or other harmful components.

7.1 Exclusion of Liability

To the fullest extent permitted by applicable South African law, Cryptex IT Solutions (Pty) Ltd, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with:

• Your access to or use of the Website
• Any reliance placed on information contained on the Website
• Any interruption, suspension, or termination of the Website
• Any unauthorised access to or alteration of your data
• Any errors or omissions in the Content of the Website

7.2 No Liability for Consequential Loss

In no event shall Cryptex be liable for any loss of profits, loss of business, loss of data, or any other indirect or consequential loss arising from your use of this Website.

7.3 Force Majeure

Cryptex shall not be liable for any failure or delay in performing its obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, load shedding, internet outages, or government actions.

8.1 Website Changes

Cryptex reserves the right, at our sole discretion and without prior notice, to:

• Modify, update, suspend, or discontinue any part of the Website at any time
• Restrict access to all or part of the Website
• Take down the Website entirely at any time

We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Website.

8.2 Changes to Terms

We reserve the right to update or modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. It is your responsibility to check these Terms periodically for changes.

9.1 Informal Resolution

If you have a complaint or dispute arising from your use of this Website or these Terms, we encourage you to first attempt to resolve it informally by contacting us directly at:

9.2 Formal Complaints Process

If your complaint is not resolved informally within 10 business days of being submitted, you may escalate it by following this formal process:

1. Submit your complaint in writing to info@cryptexsolutions.co.za with the subject line "Formal Complaint"
2. Include your full name, contact details, a detailed description of your complaint, and any supporting documentation
3. Cryptex will acknowledge receipt of your formal complaint within 3 business days
4. We will investigate the complaint and provide a written response within 20 business days of acknowledgement
5. If you are not satisfied with our response, you may refer the matter to the appropriate regulatory body or pursue legal action as described in Section 9.3

9.3 Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms or your use of the Website that cannot be resolved informally shall be subject to the exclusive jurisdiction of the courts of Pretoria, Gauteng, South Africa.